Shipping policy

Shipping Policy

Thank you for shopping with The Art Solution. We aim to provide reliable and transparent shipping services across the United Kingdom.

Order Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Once your order is processed, you will receive an order confirmation email.

Delivery Time

Estimated delivery times:

  • UK Mainland: 3–7 business days

  • Delivery times may vary depending on supplier and product availability

These timeframes are estimates and not guaranteed.

Shipping Coverage (UK Mainland & Other Areas)

We primarily ship to the UK mainland, which includes:

  • England

  • Scotland

  • Wales

Some remote or offshore locations (such as islands or restricted postal zones) may have:

  • Limited delivery availability

  • Longer delivery times

  • Or additional shipping charges

If your order falls under such a location:

  • We will contact you before dispatch.

  • You may choose to proceed with adjusted shipping or cancel for a full refund.

Shipping Charges

  • Shipping fees (if applicable) are shown at checkout.

  • Some products may include free shipping promotions.

Order Tracking

Once your order is shipped, you will receive a tracking number (if available) via email to track your delivery.

Delays

Occasionally delays may occur due to:

  • Customs clearance

  • Courier service delays

  • High demand periods

  • Supplier or logistics issues

We are not responsible for delays caused by third-party carriers.

Lost or Missing Orders

If your order does not arrive within the expected timeframe, please contact us, and we will investigate the issue.

Contact Us

For any shipping-related queries:

Email: support@theartsolution.com