Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase from The Art Solution.

This policy is compliant with UK Consumer Contracts Regulations 2013.

Returns

You have the right to return your item within 14 days of receiving your order without giving any reason.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase is required

To start a return, please contact us at support@theartsolution.com.

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 7 business days.

  • The refund will be issued to your original payment method

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • Shipping costs are non-refundable

Please contact us at support@theartsolution.com before sending any item back.

 Non-Returnable Items

Certain items cannot be returned:

  • Personalized or custom-made products

  • Perishable goods

  • Items on final sale or clearance

Damaged or Wrong Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund.

Contact Us

If you have any questions about returns or refunds, contact us at:

Email: support@theartsolution.com